• What is the concept of La Noccemada?
    It is an exclusive holiday retreat for 2 to 6 guests in an idyllic setting, with no neighbouring properties, featuring an atypical accommodation with its own jacuzzi and a deluxe suite in the bastide. The swimming pool is shared. A private chef prepares refined meals in an elegant setting.
    We are neither a campsite, nor a self-catering cottage, nor a traditional bed and breakfast. We offer a guest house with dedicated entrances and private rooms.
  • Do you accept children?
    No, we are sorry but our concept is reserved for adults aged 18 and over.
  • Can I invite friends?
    You are welcome to invite friends who will be joining you for dinner. In that case only, friends are accepted. However, they may not come solely to enjoy the pool or the jacuzzi, nor to celebrate without a meal reservation.
  • Can I cook my own food or bring food from outside?
    No, not unless you want your stay to end immediately.
    Our concept is a guest house with a table d'hôtes. We are a licensed restaurant welcoming between 2 and 6 guests.
    This is how we make our living. Just as you would not go to a restaurant and sit down with your own picnic while making use of the crockery, cutlery and staff available, you must not consume at La Noccemada anything that you have not ordered on the premises (including wines, spirits and food).
    There is no kitchen available for guests. On site, our chef will delight you with his dishes. Our refrigerators and minibars are used solely to store what we produce and sell.
    Please note: Our house rules are clear. Guests who do not respect this condition are not welcome, and their stay will be brought to an immediate end.
  • Can I bring my own wine?
    No!
    All beverages must be consumed through our service.
    Failure to comply with our policy will result in the immediate termination of your stay.
  • Can I arrive earlier and leave later?
    No, please respect the schedule: check-in from 4:00 p.m. (not before), check-out by 11:00 a.m. at the latest.
    We may accept early arrival or late departure for an additional fee. This option is available only at the time of booking on our website.
  • Can I privatise the pool?
    No. The pool belongs to the owners and is shared with our guests. La Noccemada is, first and foremost, our home.
    You are welcome to use it at any time, as long as the maintenance robot is not inside — for safety reasons.
    It is open day and night.
  • Do you accept naturism?
    No, for the moment we do not offer this possibility.
  • Do you cater for Vegan, vegetarian, gluten-free, kosher, halal… diets?
    For guests following a Vegan, vegetarian or gluten-free diet, we offer Lebanese mezze platters.
    We cook all types of meat, including pork, as well as shellfish and crustaceans.
    The table d'hôtes concept is based on a single set menu shared by all guests, and we are unable to create an individually tailored gastronomic menu for each person.
    For guests who wish to eat kosher or halal, we regret that we are unable to meet these requirements; we kindly invite you to contact a restaurant that caters to your needs.
  • Is Dinner included? Mandatory or optional?
    Dinner is never included in the room rate.
    If you are staying for 1 night, we do not require dinner.
    If you wish to stay longer, a minimum number of dinners may be required at the time of booking.
    We wish to give priority to epicurean guests over those who are simply looking for a rental with no interaction with us.
  • What makes your table d'hôtes unique?
    Stephan is both the owner and head chef of La Noccemada. This is no ordinary table d'hôtes — we operate as a restaurant and limit our table to 6 guests. La Noccemada is renowned for its cuisine, offering each day refined dishes crafted with great care and presented with elegance.
  • What is there to do at La Noccemada?
    In addition to the jacuzzi, the swimming pool and the three outdoor lounges where you can relax and read, we offer cooking workshops, as well as painting and drawing classes.
    On request, we work with our partners to arrange massages and private concerts (gipsy, violin or other artists upon request).
    In the surrounding area: the prehistory museum, the lake with its water activities, horse riding… everything is within easy reach.
  • Refund and cancellation
    All stays are non-exchangeable, non-refundable and non-transferable unless exceptional written agreement from La Noccemada.
    Only guests who have taken out the postponement insurance at the time of booking are eligible to postpone their dates once, subject to the pricing conditions applicable at that time. The postponement must take place within the current year.
  • Security deposit
    We ask that a security deposit of €300 to €500, depending on the accommodation, be settled upon your arrival or 24 hours before your arrival, and it is only charged in the event of damage or non-compliance with our house rules. Rest assured, accidents happen to everyone and your home insurance will cover any damage without the need to charge the deposit.
  • What is the maximum length of stay?
    We limit stays to 7 days for guests who book directly on our website, and 1 to 2 days on partner platforms.
    On Booking, Airbnb, Unicstay, Greengo... the lengths of stay are limited. These platforms charge us significant commissions (16 to 30%), which is why we restrict their ability to sell our nights.
    On our official website, longer stays are possible, though we do give priority to guests who dine with us.

GENERAL TERMS – Rental agreement

The guest rooms of La Noccemada are operated by La Noccemada, SAS registered in the trade register under Siren no. 921 575 411 – Siret 92157541100019 – VAT no.: FR41921575411.

PAYMENT

Reservations are considered firm once accompanied by payment for the stay at the time of booking. Deposits are non-refundable. We accept bookings by credit card and bank transfer.

NAMED BOOKING

The booking is made in the name of the Guest who places it and is personal to them. The Guest declares that they will personally stay in the accommodation booked and provides, before arrival at the latest, the name of every person accompanying them. Proof of identity may be requested on arrival. This requirement is justified by the obligations incumbent on La Noccemada: completing the individual police form for foreign nationals (article R611-42 of the French Code governing the entry and residence of foreign nationals), keeping the accommodation provider's register and declaring the tourist tax, taking the security deposit in the name of the occupant, and complying with the maximum capacity of the accommodation and with the adults-only rule.

The Guest may not resell, assign, transfer or make available to a third party, whether free of charge or for payment, all or part of their booking. Any request to change the name on the booking requires the prior written agreement of La Noccemada. The only exception is a gift voucher issued by La Noccemada: its beneficiary makes their own booking, in their own name, and thereby becomes the Guest within the meaning of these conditions.

If the person named on the booking is not present, or if the persons present do not match the declared occupants, La Noccemada reserves the right to refuse access to the accommodation, with no refund or postponement, unless a prior written agreement has regularised the change of name or of occupants.

CHECK-IN, CHECK-OUT

Guests are welcomed only between 4:00 p.m. and 7:00 p.m. The accommodation must be vacated by 11:00 a.m. at the latest.

MEALS

Continental breakfast is included for guests who book directly on our website and through certain partner platforms. Upon reservation and at an additional charge, we serve meals in the evening or at lunchtime.

POOL

The pool is shared. It is open at all times except during maintenance. Guests are responsible for their use of the pool.

JACUZZI

The jacuzzi is available on request from 8:00 a.m. to 10:30 p.m. Only La Noccemada staff are authorized to program or operate the jacuzzi.

ADULTS ONLY

We cannot accommodate children under 16 years old.

PETS

Pets are not allowed on our property.

CANCELLATION, CHANGES AND POSTPONEMENT GUARANTEE

Principle. Every booking is firm and final. The stay, together with all services ordered (meals, table d'hôtes, workshops, options and extras), cannot be cancelled, refunded, exchanged or transferred to a third party, save with the exceptional, prior and written agreement of La Noccemada. Sums paid remain the property of La Noccemada, whatever the reason preventing the Guest from coming.

No-show, late arrival and early departure. In the event of a no-show, a late arrival or a departure before the end of the stay, the full price of the stay and of the services ordered remains payable and gives rise to no refund, credit note or postponement.

Postponement guarantee. Only Guests who took out the postponement guarantee at the time of booking, and at that time only, are eligible to move their dates. This guarantee is offered as a paid option during the booking process and is paid for separately.

Conditions. The postponement applies under the following cumulative conditions:

  • the request is sent in writing to resa@noccemada.fr no later than 15 days before the original arrival date;
  • the postponement may be exercised once only, subject to availability of the accommodation concerned;
  • the new dates must begin within 12 months of the date of the original booking;
  • the new stay is charged at the rates in force at the time of the postponement: if the rate for the new dates is higher, the Guest pays the difference before confirmation; if it is lower, the difference gives rise to no refund or credit note;
  • the guarantee entitles the Guest to move the dates only, to the exclusion of any refund of the stay or of the services ordered.

Cost and scope. The price of the postponement guarantee remains the property of La Noccemada whether or not it is used: it is neither refundable nor deductible from the new stay. After the 15-day deadline, or in the event of a no-show, the guarantee can no longer be invoked and the stay remains payable in full.

Without the guarantee. A Guest who did not take out the postponement guarantee at the time of booking may not claim any change of dates. Guests are strongly advised to take out cancellation insurance with their own insurer or bank card issuer. La Noccemada does not administer cancellation or amendment guarantees taken out through third-party booking platforms: any booking made through a partner remains subject to that partner's own conditions.

Force majeure. The parties' obligations are suspended in the event of force majeure within the meaning of article 1218 of the French Civil Code. The parties will then endeavour to find an amicable solution (new dates or a credit note), without the Guest being entitled to any compensation.

Cancellation by La Noccemada. Should La Noccemada be unable to provide the booked stay, the Guest will be refunded in full, to the exclusion of any other compensation.